07 3491 2000
If you have a life threatening situation please call “000” immediately.
If you have storm damage, like a serious leaking roof or flooding, please call the SES on 132 500, you can also log a call out to them online at http://www.emergency.qld.gov.au/ses/ or download their app from google play or the apple store.
What is considered an urgent repair?
If you have any of these situations please call the office immediately on 07 3491 2000 for urgent assistance during office hours.
For afterhours emergencies please call the following trades – they will be able to assist you:
General Maintenance
It is important to note that all general maintenance must be received in writing by law, or we will not be able to accept it.
Remember it is a requirement of your tenancy agreement to report everything promptly so please do not wait until a routine inspection to let us know there is an issue!
You can either lodge a maintenance request on this website or send a detailed email to rentals@okg.com.au.
Please try to add as much detail as possible to help us assist you quickly.
For example the type of oven/hot water/air conditioning system that you have will help and make sure you have included your property address, your name and best contact numbers so we can reach you!
Trouble Shooting
Power Loss
If you have full power loss please check with your neighbours, or check the street lights to see if there is anyone else affected or if it isolated to your property.
If you have lost power to just some of your power points and lights this could be due to a faulty appliance or overload on the system.
Please unplug all of your appliances and re-set the safety switch then plug in all the appliances one at a time – the safety switch should trip when you plug in the offending appliance – we suggest that you either discard the faulty item or have it checked professionally prior to using it again.
If this does not work then you may have overloaded the system and may have a blown fuse – or there may be a bigger problem that we do need to fix for you.
During office hours please call 07 3491 2000, or for afterhours please call Kerry Crowley Electrical on 0466 450 205 and we will be able to advise you further.
Please note that while we are happy to arrange the electrician to attend for you, if it is one of your appliances that has caused the power failure then you will be charged the call out fee.
Water Leaks
If you have a burst water pipe or heavily running tap please try to turn the water off at the mains where possible to prevent further damage and water wastage.
If it is a toilet that is leaking you should be able to turn the tap off at the wall behind the toilet.
During office hours please call 07 3491 2000, or for afterhours please call Nick Parker on 0433 553 605 and we will be able to advise you further.
Hot Water Issues
No hot water?
For an electric system - please check the fuse box, usually the hot water system has its own fuse switch.
If it is off, switch it on, if it flicks off again straight way this will indicate an issue - during office hours please call 07 3491 2000, or for afterhours please call Kerry Crowley Electrical on 0466 450 205 and we will be able to advise you further.
For a gas hot water system, check the pilot light – if it has gone out, there should be instructions to re-light it.
If it still does not light then during office hours please call 07 3491 2000, or for afterhours please call Nick Parker – 0433 553 605 and we will be able to advise you further.
Hot water only lukewarm?
If you have an electric type hot water system then you will need to top it up every 3 months or so.
Please have a look at your system, there will be an overflow valve – usually on the side near the top, but could also be running away from the system through a wall to outside.
Be aware that when the system is full, water will shoot out of here so make sure not to stand in front of it.
Locate the top up valve – usually located on the top of the system on the inlet pipe.
You should be able to follow the in going water pipe to the system.
It will be lying flat against the pipe and you need to lift it up at a 90 degree angle.
You will be able to hear the water as it goes in and starts filling the tank.
When water comes out the overflow pipe it is full and you can close the top up valve.
If it took a long time for the tank to fill then it will also take some time for it to heat up again – up to 4 hours or more.
Some hot water systems will only heat up overnight so please check the temperature of the hot water again in the morning and call the office if this has not helped.
